IT Field Guide
Runbooks · SOPs · Reference
Operational knowledge base for NACS IT staff. Runbooks, escalation paths, and facility-specific procedures.
Network
Runbook
Critical
Network
Network Outage Response
Step-by-step response for facility-wide connectivity loss — hardware triage, ISP escalation, downtime mitigation, and recovery.
Coming Soon
Runbook
AP Offline / Wireless Dead Zone
Diagnosing and resolving wireless coverage gaps, AP reboots, and controller disconnects.
Coming Soon
Runbook
VLAN & Segmentation Reference
Standard NACS VLAN layout — Staff, Clinical, Guest, Camera/IoT — with port assignments and policy notes.
Devices & Endpoints
Coming Soon
SOP
Printer Troubleshooting
Most common helpdesk call at SNFs. Offline printers, driver reinstall, IP conflicts, and label printer resets.
Coming Soon
SOP
NinjaOne Quick Reference
Initiating remote sessions, running scripts, checking agent health, and reading device alerts.
Coming Soon
SOP
New Device Enrollment (MDM)
Jamf and MaaS360 enrollment steps for new workstations, tablets, and mobile devices joining the NACS fleet.
Identity & Access
Coming Soon
SOP
New Staff IT Onboarding
Account creation, MFA enrollment, MDM provisioning, and first-day IT checklist for new hires.
Coming Soon
SOP
Password Reset & MFA
Self-service password reset flow, MFA re-enrollment, and Google Workspace account recovery steps.
Coming Soon
SOP
Staff Offboarding Checklist
Account suspension, device retrieval, access revocation, and license reclaim process for departing staff.