Branded email system, newsletters, security digests, maintenance notices, and real-time ticket updates. Transform IT from invisible infrastructure into a visible, professional department.
Current Phase
Phase 1
Email Template Engine
Status
Planning
Not yet started
Delivery
Resend
Already configured
Audience
~200
Staff across 12 facilities
Project Timeline
Template Engine
Phase 1
Monthly Newsletter
Phase 2
Automated Digests
Phase 3
Real-Time & Broadcast
Phase 4
Phase 1 — MVP
Email Template Engine
Design a branded HTML email template that's better than Coro's. Dark mode, NorthPoint aesthetic, real personality. Build the Edge Function to send templated emails via Resend. Test with IT team first.
Build MJML or React Email template system for maintainability
Create Supabase Edge Function for sending templated emails via Resend
Build email preview/test page in NorthPoint (admin only)
Send first test email to IT team
Phase 2
Monthly IT Newsletter
Establish a monthly cadence. Define sections that tell the story of what IT actually does. Build a composer in NorthPoint or use template + manual trigger. Track open rates via Resend analytics.
Define newsletter sections: What We Did, What's Coming, Security Corner, Tips & Tricks, Staff Spotlight
Build newsletter composer or manual template flow
Create mailing list management (all staff, by facility, by role)
Establish monthly cadence — pick a day, stick to it
Track open rates and click-throughs via Resend analytics
First newsletter sent to all staff
Phase 3
Automated Digests & Alerts
Move from manual to automated. Weekly ticket summaries from QuickTick, security digests from Coro/MaaS360, styled maintenance window announcements, and new hire welcome emails.
Maintenance window announcements (styled, not plain text)
New hire onboarding welcome email with account links and IT contact info
Scheduled send via cron or Supabase pg_cron
Phase 4
Real-Time & Broadcast Module
The full vision. Real-time ticket notifications via QuickTick webhooks, a Broadcast module in NorthPoint where you compose and send from the dashboard, quarterly IT Impact Reports, and before/after showcases.
Ticket status notifications (real-time via QuickTick webhook)
Broadcast module in NorthPoint — compose + preview + send from dashboard
Before/After showcase templates
Quarterly IT Impact Report generator
Template library — reusable designs for different communication types
May 2026
Meet Your IT Team
Introduce the team. Photos, what each person handles, how to reach them. First impression — set the tone for every newsletter after this.
June 2026
Security Awareness
Phishing examples from actual blocked attempts. Password tips. MFA rollout update. Make security feel like protection, not punishment.
July 2026
New Tools, New Rules
What's changed recently. What's coming. How to request access to new systems. Highlight NorthPoint Forms if live.
August 2026
Back to School
Device refresh for the season. New hire prep. What admins need to do before fall intake. Practical, actionable.
September 2026
Cybersecurity Month Preview
Tease October's cybersecurity awareness month. Quick self-assessment for staff. "How secure is your work life?" — interactive angle.
October 2026
Cybersecurity Awareness Month
Weekly security tips series. Real examples. The phishing email that almost got through. The password that was "password123". Make it human.
November 2026
Year in Review Preview
Tease the annual report. Highlight one big number. "IT closed X tickets this year." Build anticipation for the December issue.
December 2026
IT Year in Review
The big one. Full stats. Accomplishments. Before/afters. The "what does IT even do" killer. Print-worthy. Send to Marc.
January 2027
2027 Roadmap
What IT is planning for the year ahead. How staff can help. What to expect. Set expectations early.
February 2027
Love Your Passwords
Valentine's-themed security awareness. Cheesy? Yes. Memorable? Also yes. Password manager tips. MFA love stories.
March 2027
Spring Cleaning
Digital hygiene month. Clean up old files. Update software. Review permissions. "If you haven't opened it in a year, archive it."
April 2027
IT Appreciation
Highlight wins from the year so far. Recognize staff who helped with rollouts. Celebrate the small stuff that makes the big stuff work.
Email Communications
Before
Plain text emails from personal inbox. No branding. No tracking. Ignored by 80% of staff.
After
Branded HTML emails via Resend. Professional design. Open rate tracking. Consistent monthly cadence.
Ticket Response
Before
Requests via email, phone, hallway. No tracking. No SLA. "Did IT get my message?"
After
QuickTick ticketing with SLA tracking, auto-status emails, and resolution metrics.
Device Ordering
Before
Email chain between admin, IT, and CFO. Lost approvals. No paper trail. "Where's my laptop?"
After
NorthPoint Procurement with device catalog, ERF/CER auto-routing, and order status tracking.
Employee Onboarding
Before
Paper forms. Manual account creation. "IT didn't know I was starting." Day-one scramble.
After
NorthPoint Forms with auto-routing. Branded welcome email. Accounts ready before day one.
Network Performance
Before
Social media consuming 50%+ of bandwidth. Slow internet complaints. Voice quality issues on Google Meet.