NorthPoint · Source of Truth
Data Sources & Methodology
Every metric, benchmark, and claim on this platform is documented here — source, publication date, and how we arrived at the number. When you see "Sources →" or "Data methodology →" anywhere on the site, it links here.
Internal vs External data: Metrics labeled Internal are derived from NACS systems (UKG, Supabase, GL records, IT logs) and represent actual NACS figures.
Metrics labeled External are sourced from published industry reports and represent benchmarks or averages across comparable organizations.
Where multiple external sources exist, we use the range across all sources rather than a single figure to avoid over-reliance on any one dataset.
Budget & Finance
| Metric | Value | Source | Year | Methodology | Used On |
|---|---|---|---|---|---|
NACS IT Spend FY2025 actualInternal |
$1.6M | NACS General Ledger · IT cost center consolidation | 2025 | Sum of personnel ($560K), SaaS/licensing ($404K), hardware ($252K), services ($196K), connectivity ($152K). Estimated from GL; verify against final actuals. | Exec OverviewBudget |
IT Spend as % of Revenue NACS calculationInternal |
~1% | Internal · $1.6M ÷ estimated ~$160M revenue | 2025 | Revenue figure is an estimate. Percentage will shift with final GL and confirmed revenue. Directionally accurate. | Exec OverviewBudget |
Healthcare IT Benchmark — SNF/LTC HIMSSExternal |
2.0–3.5% | HIMSS Annual IT Survey — Long-Term & Post-Acute Care segment | 2023 | IT operating spend as % of total operating revenue, LTPAC-specific cohort. Excludes capital expenditure. Represents median and 75th percentile range. | Exec OverviewBudget |
Healthcare IT Benchmark — Broad Advisory BoardExternal |
2.5–4.0% | Advisory Board Healthcare IT Benchmarking Report | 2023 | IT operating budget as % of net patient revenue. Includes community hospitals and health systems; SNF-specific is typically at the lower end of this range. | Exec OverviewBudget |
Healthcare IT Benchmark — Broad DeloitteExternal |
3.0–5.0% | Deloitte 2023 Global Health Care Outlook · IT investment section | 2023 | Broader healthcare sector; includes acute care which inflates the range. SNF operators typically fall 1–1.5 percentage points below acute care averages. | Exec OverviewBudget |
Cross-source benchmark average NorthPoint calculationInternal |
2.5–4.2% | Average of HIMSS, Advisory Board, and Deloitte ranges above | 2024 | Simple average of the three source ranges: low = avg(2.0, 2.5, 3.0) = 2.5%; high = avg(3.5, 4.0, 5.0) = 4.2%. Used when a single-source citation is insufficient. | Exec Overview |
Compensation gap vs market Internal analysisInternal |
~$180K | IT Director analysis · market rate comparison | 2025 | Estimated delta between current NACS IT salary band and comparable roles in the Southern/Northern CA market (Glassdoor, Levels.fyi, LinkedIn Salary). Approximate figure; formal comp study not yet completed. | BudgetRestructure |
Staffing & Facilities
| Metric | Value | Source | Year | Methodology | Used On |
|---|---|---|---|---|---|
NACS Tech : Facility Ratio InternalInternal |
4.0 | NACS IT org structure | 2025 | Calculated as: total facilities (12) ÷ field technicians (3). Field technicians = locale IT staff with primary facility responsibility (AT, GD, TJ). Excludes Clinical Systems Specialist (RP) and DBA role — neither carries locale ownership. | Exec OverviewTeamStaff Intel |
SNF Field Tech Benchmark HIMSSExternal |
1.5–2.0 | HIMSS SNF IT Staffing Survey — facilities per field technician | 2023 | Reported as median range for skilled nursing facilities with 10–20 locations. Lower ratio = more IT coverage per facility. NACS at 4.0 is approximately 2–2.7x the high end of the benchmark range. | Exec OverviewTeamStaff Intel |
Recommended field tech count HIMSS benchmark appliedInternal |
6–8 | Derived: HIMSS benchmark applied to 12 facilities | 2025 | 12 facilities ÷ 1.5 (high benchmark) = 8 techs; 12 ÷ 2.0 (low benchmark) = 6 techs. This represents what a benchmarked SNF would staff, not a NACS recommendation. | Team |
NACS active headcount UKG workforce dataInternal |
~1,596 | UKG HR system export · aggregated (no PII) | 2025 | Active employees as of export date, across all NACS facilities including corporate service center. Individual records not stored — aggregated to counts per facility and department grouping only. | Staff Intel |
Facility onboarding cost — internal IT Director estimateInternal |
~$85K | Internal cost modeling · IT Director | 2025 | Estimate based on hardware, connectivity setup, licensing, and internal labor for a typical SNF onboarding. Excludes extraordinary cases (e.g., facilities with no existing infrastructure). | FacilitiesOnboarding Est. |
Facility onboarding cost — consultant Industry rangeExternal |
$200K+ | Healthcare IT consulting market rates (general) | 2024 | General market range for third-party IT integration of a skilled nursing facility. Sourced from vendor proposals and industry conversations. Directional figure only. | Facilities |
Software Portfolio
| Metric | Value | Source | Year | Methodology | Used On |
|---|---|---|---|---|---|
Software portfolio count SAM databaseInternal |
104 | NorthPoint Software Asset Management DB | 2025 | Count of distinct software tools catalogued in the SAM database with status not equal to "decommissioned." Includes SaaS, licensed desktop, and internally managed tools. Does not include one-off utilities or OS components. | SoftwareExec Overview |
Non-personnel IT spend GL transaction analysisInternal |
$1.04M | NACS GL · IT cost center · non-personnel line items | 2025 | 695 transactions extracted from GL. Excludes payroll and benefits. Estimated; verify against final FY2025 close. | Budget |
Infrastructure
| Metric | Value | Source | Year | Methodology | Used On |
|---|---|---|---|---|---|
Network uptime — 30-day avg IT-managed logInternal |
99.9% | Internal IT monitoring log · manually maintained | 2025 | Manually tracked by IT team based on known outage windows across all facilities. Automated telemetry pending NinjaOne API integration (Issue #23). Current figure is directional — formal SLA tracking not yet in place. | Exec Overview |
Last reviewed by IT Director · March 2026 · Contact IT to flag a discrepancy or request a new source entry.