Stakeholder Outreach

NorthPoint

Capture IT perspectives from leadership, directors, and administrators across all regions

Total Responses

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Follow-ups Pending

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Regions Covered

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Unique Roles

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Call List 0

Name & Title	Status
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Responses 0

Name & Title	Facility	Date	Pain Points	Follow-up

Log a Response

You're speaking with

Opening Script▸

"Hi, this is Monique — I'm a business analyst working on an IT improvement initiative across NACS. I'm having quick conversations with leaders at each facility to understand how things are working from your side. Do you have about 10 minutes?"

Let them lead. If something interesting comes up, follow it — don't rush back to the list. "What does that look like day-to-day?" goes further than any scripted question.

Name *

Title

Facility / Department

Date

Experience

How would you describe your current experience with IT support overall?

Follow-ups

→ Has anything changed recently?

→ Walk me through a recent example.

What's Working

What's working well? What have you relied on IT for successfully?

Follow-ups

→ What's been most reliable?

→ Any specific wins you remember?

Pain Points

What are the biggest pain points? If you could change one thing about how IT operates, what would it be?

Follow-ups

→ How long has that been an issue?

→ What impact does it have day-to-day?

→ What would a fix look like?

Systems & Awareness

What systems do you use most day-to-day? Do you know how to reach IT when you need help?

Contact Method

How are you currently getting in touch with IT? Select all that apply.

Call IT Tech directly Call Helpdesk Walk up / in person Email IT directly Ask manager to escalate Ticket via email Ticket via taskbar icon Ticket via intranet Don't contact / wait Other…

Which tech?

Francis Tom Geremia Anthony Rogi Jon

Expectations

What do you need that you're not getting? Upcoming projects IT should know about? What does great IT look like to you?

Follow-ups

→ What would that change for your team?

→ Any timelines or deadlines attached?

Your Notes

Strategic Notes

Additional Notes

Follow-up needed