Team & Organization
Organizational structure · NACS IT
Roles, responsibilities, and accountability mapping — current state and proposed structure for the expanded organization.
Team Size
6
5 salary · 1 hourly
Benchmark sourcing in progress
Role Coverage
3·1·1·1
Field · Clinical · Service · DBA
Full function coverage
Incoming Facilities
+4
Via merger · Next 24 months
Integration planning active
Tools
Live
IT Team Dashboard
Team roster, system health, quick access tools — and a tiny meditation game.
Live
Roles & Responsibilities
Interactive team profiles — domain ownership, active initiatives, and development goals for each team member.
Mockup
IT Scorecard
The four numbers IT publishes monthly — resolution time, tickets resolved, administrator satisfaction, uptime. Sample data until each source is wired up.
Live
Coverage Planner
Assign facilities to people, set visit frequency, and see real drive time, weekly field hours, FTE, and cost. Every number recalculates live.
Live
Capacity Interview
Spoken prep for the resourcing case — 49 interview questions and a walkthrough of all 38 IT duty areas, scored for coverage.
Live
RACI Matrix
Accountability mapping across all IT domains — Responsible, Accountable, Consulted, Informed.
Live
Service Ownership
Reference map of who owns each system, process, and vendor relationship — searchable by category and name.
Live
IT Coverage Map
Hexagonal domain map showing primary and backup ownership across 14 IT domains — drag-drop assignment with bus-factor analysis.
Live
Role Alignment
Compare official job descriptions against actual work performed — surface gaps, identify beyond-scope work, and build the case for restructuring.
In Development
Coming Soon
Org Chart
Visual reporting structure — current and proposed post-merger organization with role transitions.
Live
IT Risk Register
15 identified risks scored by likelihood and impact — top 3 highlighted, with mitigation status and Excel export.
Live
Succession Plan
Backup coverage and knowledge gap assessment for each IT role — identifies critical single points of failure.
Live
Leadership Pain Points
Tracks IT feedback from department heads, directors, and executives — enabling data-driven prioritization and follow-up.
Admin
Identity & Access
User role management — view all NorthPoint accounts, assign roles, and control module access without touching Supabase directly.